Smartjail Mail

Smartjail mail is a secure online communication system for prisoners, inmates, and detainees of correctional institutions. They use this platform to communicate with their family and friends. It is a very fast system for instant communication. Furthermore, it is free and easy to sign up on their website. It has a variety of services, such as telephone service, trust, electronic messaging, video visitation, and photos. It is a super helpful tool that lets you share messages, photos, and documents with your loved ones in jail.

SmartjailMail Login

The smartjail mail login allows you to easily sign into your email account from any PC or mobile device. Simply type in your username and password, and you’re on your way.

Log into your account to send mail to inmates.

The login page has a clean, uncluttered design that is intuitive for users of all levels to navigate.

Click here to open the login page

smartjail mail login page
Smartjail Mail Login Page

How to create or sign up on Smart jail Mail App

Sign up for our service and have all your messages, photos and videos delivered directly to your jail inmate email account.

It is easy and free to create an account. One has to pick up a username and password and other personal information such as Name, Address, City, State, Date of Birth, etc. The person gets an email or text message to verify his account in real-time. Once the account is created on smartmail app, the person can look for inmates, prisoners, or detainees for free. sign up

Smart jail Mail App Services

Smart jail mail app is the most secure mail service that uses military-grade encryption. It is also secure and safe to use. It enables you to encrypt mail using secure servers. The mail that you will send in will never leave the network of this secure emailing service.

It has a variety of services such as:

1. Telephone Service
2. Trust Deposits
3. Electronic Messaging
4. Video Visitation
5. Photos

Telephone Service on SmartJailMail:

SmartJail, a management solution offers a full range of integrated telecommunications for inmates. The proven solutions enable your facility to become more efficient and secure in the way you communicate with inmates, such as with their families and friends.

How does inmate Telephone service work on

The provision of phones continues to be an important service in correctional facilities, but with the changes taking place both in local government and the business sector due to the recession and financial cutbacks in budgets, governments at all levels are looking for more efficient ways to provide phone and other technology services, including inmate telephone service.
The prisoners can make calls from telephones kept in or near their housing places.

smartjail mail inmate communication

There are two ways by which these calls are billed, such as:

1. Pre-paid collect (PPC):

It helps to deposit funds to your account which has a particular telephone number. An inmate can call you in real time if you have funds on PPC account.
When you accept the call, you will have to pay for it from your PPC account.

2. Pin Debit Account:

An inmate can keep this account and use those funds to call any phone number allowed by the facility.

What is the difference between PPC and Pin Debit Account

PPC account is used to let any inmate call your phone. On the contrary, Pin Debit account is used to deposit funds so that an inmate can call anyone. However, there are some correctional facilities that do not allow either of the two accounts.

Trust Deposit

It helps to make deposits for inmates. Trust deposits are done regularly in the accounts of inmates.

Steps to set up Trust Deposit on smart jail mail app

1. Sign up:

Create a free account with a username and password on smart mail website

2. Connect with inmates

One can look for inmates and prisoners and send them requests. This can help them to connect with each other. After accepting the request, one can transfer the True Deposit to the account of the prisoner.

3. Make Trust Deposits:-

After making a connection with an inmate, one may make the True Deposit. One must log in, select Trust from the services menu, and select the inmate to receive the transfer. Next, enter the amount that one wishes to transfer to the inmate.

Electronic Messaging via SmartJailMail

The prisoners use this facility to communicate with their friends and families outside the jail. They can send and receive messages via a computer kiosk or tablet in their institution. The recipient can open and read the message for free. The detainees pay just 50 cents for each message in real-time. The person must first sign up and make connections on the portal.

Getting Smartjail Mail Free Credits

Most questions asked about this service are how to get free credits on smartjailmail?

The answer is that you can get it by signing up on the portal for the credits. After you sign up, you can send and receive messages electronically. One can buy service credits using a debit or credit card. Your contacts can also ask you to transfer free credits to them so you can easily reply to them. It works like just sending an email but it is on the official website. Messages are quickly delivered in real-time but sometimes the correctional facility reviews it first.

Request packages

You can request packages from a friend or family member. When you request a package from someone, they will receive an email with instructions on how to send it to you. You can also request packages from your friends and family members who are already SmartJail users.

  1. Log into your account and click the “Request Package” button at the top of the screen.
  2. Enter the name of the person you want to send a package to and click “Search”. If there are multiple matches for their name, choose one of them from the list in order to proceed with your request.

Video Visitation on smart mail jail

Video Visitation on smartmail jail can be used to talk on a remote video call directly with your loved ones within the jail. Some places have a lobby/kiosk to visit for free when scheduling a inmate visit for remote video visitation. Online inmate visits cost 50 cents per minute. First, the detainee must sign up, and make connections, then he can schedule a visit. However, the visitor’s list is kept confidential after visitor visitation

Physical Visit

First, you have to schedule an inmate visit on the person visitation section of the website. These on-site visits are free of charge. You need to fill up the date, time, and duration of the visit also. Then press the “Confirm and Schedule Visit” button. On the day of the visit, Smart Mail will send you a text message or email reminder of your inmate visit with a QuickCode. Both parties need to log into their kiosk and the visit will begin. The inmate visit will go on for only a duration specified before.

Online Visit from home

You may schedule a video visitation on the person visitation section of the portal. It will cost you credits per minute and the credit cost per minute is different for different locations. First, you must schedule a visit and specify the time and duration of it. This scheduled visit will be added to the list of scheduled visits on the website. On the day of the inmate visit, the person must first log into his account. Then he can click on “Begin visit” to start his remote video visitation. After both parties are logged in, the inmate visit begins. It will end after the duration of the person’s visitation is completed and added to the secretive visitor’s list.

Photo Delivery on SmartJailMail App

There is a one-way photo delivery service. The loved ones of the detainee can send him pictures for $1 each. For this, they must first sign up and make connections as stated previously. The next step is to purchase service credits through a website with a credit or debit card. One has to buy at least 500 credits and each credit costs 1 cent. After this, the person can send photos through the smartmail jail website. However, each photo is first checked by the facility staff and they can accept or reject it as they like. The facility refunds the credit of the person if his photo is rejected. These photos are mailed faster than photos mailed through traditional postal mail.

Search an Inmate

After you activate your account, you can search for an inmate by going to the official web. And, write down the required details and then submit it.

To search, provide the following details:

  1. Inmate’s / Detainee’s ID Number
  2. Partial name
  3. Date of birth

If you don’t know the details, you can simply leave them blank.
Instead, you can search by simply providing your first name and/or last name to find more details.

smartjailmail search an inmate


All you need to know is that it’s probably a good idea to have your passwords written down in order, after some metadata, and hidden using good methods. This also helps if you really do forget them, as everyone does now and then. Make sure not to write them on any post-it notes. A password manager can and will be hacked, but it’s safer than anything else.


How to send mail in Smartjail mail?

Go to the Inbox tab and tap on the Compose icon, after this enter your recipient’s email address in the To field and tap Send.

How to receive email

To receive emails, you need to add your email address to the settings page. To do this, open the Settings panel by clicking the icon on the top left corner and then click on Add Email button. In the pop-up that appears, enter your email address and click on Save Changes.

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